PseeSolutions understands the need for immediate support for your office IT needs, but we also know that the expense of a full time IT staff can be cost prohibitive. That's why we offer our Service Agreement packages. Our packages guarantee you support when you need it, giving you the benefits of a full-time IT staff at a part-time cost. If you are interested in one of our packages or have a question for our team, please feel free to or call at 614-563-3398. Our team is ready to help your business get back to business.
Features
Remote network management
On site service and administration
Carryover of hours accrued from month to month within contract period and within consecutive contract periods
Same day response
Phone support (available to a customer’s IT Department)
Extra hours can be purchased each month at contract hourly rate
Can upgrade contract at anytime
Can downgrade contract one time within a 12 month period
Microsoft Certified technicians
Maintenance Documentation (Extensive and detailed logging for systems and servers)
Benefits
Lower hourly rate than non-contract rate
Rate Lock-in for hours that exceed number of hours in contract
Increased Uptime resulting in worker productivity
Reduce risk of losing business data
Easier to plan and to project budgets for information technology hardware, software, and service
Be advised on current and new technology costs, benefits and pitfalls
Peace of Mind from knowing that you are properly maintaining computers and the network system(s)
Increased Security from viruses, hackers, and unauthorized use
Continuous Improvement in the application of information technology
Effectively Manage Fluctuations in IT staff work load
Convenience of having an IT staff member without having paying employee benefits
Flexibility in how service hours can be applied including:
Data backup setup and maintenance
Remote access setup using Instant HouseCall
Special Projects such as: installing new hardware, software, IT consulting, or IT project management
More return value from technology investments
More service value as a result of having an ongoing long-term relationship with a Technician that has been assigned to your account.
This contract entitles you to discounted hourly rates, based on the level of usage you wish to purchase. You may purchase a 5, 10, or 20 hour contract for the prepaid monthly charges. Additional hours may be purchased at the indictaed hourly rate.
3 Month Trial Service Agreement
No long-term commitment
Try out the service before going on contract
Rate lock-in for 3 month trial period
Can upgrade at anytime within 3 month trial period. When upgrading the new contract period is 12 months minus the amount time already used in the 3 month trial period. Example: upgrade at the end of 3 months and the contract period is only 9 more months from the upgrade date.
At end of 3 month trial period must sign contract to receive lower rate.
Remote Services
Need us immediately? We can service your computer both remotely and instantly using our secure remote connection.
Nertwork monitoring
Our monitors transmit real-time alerts — by phone, pager, e-mail or SMS message — in the event of internal errors or system failures. In addition, it monitors your entire online enviroment, including CPU load, disk utilization and much more.
